7-Day Returns & Exchange

At Y Crown Times, we want you to shop with confidence. If you receive a watch that is damaged, defective, incorrect, or otherwise eligible under our return policy, you may request a return or exchange within 7 days of receiving your order.

Please read this policy carefully before requesting a return or exchange.

1. 7-Day Return & Exchange Period

You must contact Y Crown Times within 7 days of receiving your order if you want to request a return or exchange.

The 7-day period begins on the date your parcel is delivered.

Requests made after the 7-day period may not be accepted.

2. When Is a Return or Exchange Eligible?

A return or exchange may be accepted if:

- You received the wrong watch.
- The watch arrived damaged.
- The watch has a confirmed manufacturing defect.
- The product is significantly different from what you ordered.
- An important item or accessory included with the order is missing.
- Another eligible issue is confirmed by Y Crown Times after reviewing your case.

All returns and exchanges are subject to verification and approval.

3. Product Condition

For a return or exchange to be accepted, the product should normally be:

- Unused and unworn.
- In its original condition.
- Free from scratches, marks, stains, or customer-created damage.
- In the original watch box and packaging.
- Complete with available tags, accessories, manuals, warranty materials, and other included items.
- Not opened, modified, repaired, or altered by the customer or an unauthorized person.

Please keep all original packaging until you are satisfied with your purchase.

4. Products That May Not Be Eligible

A return or exchange may not be accepted if:

- The watch has been worn or used.
- The watch has customer-created scratches or damage.
- The watch has been modified or repaired without authorization.
- Important packaging or accessories are missing.
- The watch has water, chemical, impact, misuse, or improper-handling damage.
- The product has been intentionally damaged.
- The request is submitted after 7 days.
- The issue is caused by normal wear and tear.
- Sufficient information or evidence cannot be provided to verify the claim.

5. Proof and Evidence

Depending on the reason for your request, Y Crown Times may require proof.

Please be prepared to provide:

- Order number.
- Customer name.
- Phone number.
- Email address.
- Clear photographs of the watch.
- Clear photographs of the packaging.
- Photos or video showing the problem.
- A description of the issue.

For damaged parcels, photographs or video of the outer package, shipping label, packaging, and watch can help us investigate the issue.

6. How to Request a Return or Exchange

Contact Y Crown Times within 7 days of receiving your order.

Provide your order number and explain why you want to return or exchange the product.

Contact Support:

https://ycrowntimes.store/contact.php

Our team may request additional photographs, videos, or information before approving your request.

7. Return Approval

Please do not send the product back before receiving return instructions from Y Crown Times.

After reviewing your request, we will tell you whether it has been approved and provide the appropriate return instructions.

Products returned without prior approval may not be accepted.

8. Exchange

If your exchange request is approved, we will normally try to provide the same product.

Exchange is subject to availability.

If the same product is unavailable, Y Crown Times may offer an alternative solution, such as:

- Another suitable product.
- Store credit where applicable.
- Refund where applicable.

The available option will depend on the product, stock availability, and circumstances of the case.

9. Wrong Product Received

If you receive a product different from the one you ordered, contact us as soon as possible.

Do not wear or use the product.

Keep the watch, box, packaging, accessories, and other items in their original condition.

After verification, Y Crown Times may arrange an exchange, replacement, or another appropriate resolution.

10. Damaged Product

If your watch arrives damaged, contact us as soon as possible.

Please take clear photographs of:

- Outer package.
- Shipping label.
- Packaging.
- Watch box.
- Watch.
- Visible damage.

A video may also be requested.

Please keep the complete package until your case has been reviewed.

If the damage is confirmed as an eligible issue, Y Crown Times may provide an appropriate resolution, including replacement, exchange, or refund where applicable.

11. Defective Watch

If your watch appears to have a manufacturing defect, contact us within the 7-day return period.

We may ask for photographs, video, or additional information to understand the problem.

If the defect is confirmed and qualifies under this policy, Y Crown Times may provide an appropriate solution, which can include replacement, exchange, repair, or refund depending on the circumstances.

12. Return Shipping

For an approved return caused by a confirmed issue such as a wrong product, eligible damage, or confirmed manufacturing defect, Y Crown Times may arrange or cover the applicable return shipping.

For other types of returns, including eligible change-of-mind requests, the customer may be responsible for applicable return shipping costs.

Return instructions will be provided after your request is reviewed.

13. Product Inspection

After receiving a returned product, Y Crown Times may inspect it before approving an exchange or refund.

We may check:

- Product condition.
- Watch condition.
- Packaging.
- Accessories.
- Warranty materials.
- Signs of use or damage.
- The reported issue.
- Product/reference information where applicable.

A refund or exchange will be processed only after the return has been reviewed and approved.

14. Refunds

If your return is approved for a refund, the refundable amount will be determined after reviewing the order and returned product.

Refunds may be issued through the original payment method or another suitable payment method agreed with the customer.

For Cash on Delivery orders, Y Crown Times may request appropriate payment details, such as bank, Easypaisa, or JazzCash information, to process an approved refund.

15. COD Advance Payment

For selected Cash on Delivery orders, Y Crown Times may request a small advance payment before dispatch.

This advance payment:

- Is not a delivery fee.
- Is not an additional shipping charge.
- Is counted toward your order payment.
- Helps confirm genuine orders.
- Helps reduce unsuccessful COD deliveries.

If the order qualifies for an approved refund, the applicable advance payment will be considered as part of the order payment when calculating the refundable amount.

16. Refund Processing

After an approved return has been received and inspected, Y Crown Times will begin the applicable refund process.

The time required for the refund to appear in your account may depend on the selected payment method, bank, wallet, or payment provider.

Additional processing time may therefore apply after Y Crown Times has initiated the refund.

17. Change of Mind

If you simply change your mind after purchasing a watch, the return or exchange may be subject to additional conditions.

The watch must remain:

- Unused.
- Unworn.
- Undamaged.
- In original condition.
- With its original packaging and accessories.

Return shipping costs may be the customer's responsibility for change-of-mind requests.

All change-of-mind requests require approval.

18. Original Packaging

Please keep the original watch box, packaging, tags, manuals, warranty materials, and accessories.

Missing original packaging or important accessories may affect return or exchange eligibility.

19. International Returns

Y Crown Times currently ships only within Pakistan.

International orders, international shipping, and international returns/exchanges are currently unavailable.

20. Return Request Information

When contacting us, please provide:

- Order number.
- Full name.
- Phone number.
- Email address.
- Product name.
- Delivery date.
- Reason for return or exchange.
- Photos or video where required.

Providing complete information can help us process your request more efficiently.

21. Do Not Send an Unauthorized Return

Please contact Y Crown Times and receive return instructions before sending any product back.

Do not send a product to an address unless our support team has provided you with return instructions.

22. Delivery Damage

If the parcel appears damaged when delivered, please document the condition of the package and product with photographs or video where possible.

Contact Y Crown Times as soon as possible so the matter can be reviewed.

Contact Support:

https://ycrowntimes.store/contact.php

23. Refund for Eligible Issues

If a product qualifies for a refund because of a confirmed eligible issue, such as an approved defective, damaged, incorrect, or lost order, Y Crown Times will review the case and provide the applicable refund according to the circumstances.

Reasonable proof may be required.

24. Customer Responsibility

Customers are responsible for:

- Checking the product after delivery.
- Keeping the original packaging.
- Contacting Y Crown Times within the 7-day period.
- Providing accurate order information.
- Providing reasonable evidence when requested.
- Following return instructions.
- Ensuring the returned product is properly packaged.

25. Y Crown Times Responsibility

Y Crown Times will review eligible return and exchange requests fairly and provide an appropriate resolution when the issue is confirmed and covered by this policy.

Depending on the circumstances, the resolution may include:

- Exchange.
- Replacement.
- Repair.
- Refund.
- Another appropriate solution.

26. Need Help?

If you have questions about returns, exchanges, refunds, damaged products, defective watches, or replacement requests, contact our support team.

Y Crown Times Contact & Support:

https://ycrowntimes.store/contact.php

Please keep your order number ready when contacting support so we can assist you faster.

27. Our Commitment

At Y Crown Times, our goal is to provide a reliable and professional shopping experience.

We carefully review eligible return and exchange requests and aim to provide a fair resolution based on the condition of the product, the reason for the request, and the circumstances of the order.

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Y Crown Times
Luxury Watches • Pakistan

Contact Support:
https://ycrowntimes.store/contact.php