Warranty Registration
At Y Crown Times, we want you to enjoy your watch with confidence. Every eligible Y Crown Times product comes with a 12-Month Warranty covering specified manufacturing and functional issues.
12-Month Warranty
Your Y Crown Times watch is covered for 12 months from the date of purchase/delivery, subject to the warranty terms below.
What Our Warranty Covers
The warranty may cover:
- Watch Cell/Battery: Issues related to the supplied watch cell/battery during the warranty period.
- Water-Related Issues: Water-related problems covered according to the watch's stated water-resistance rating and proper use.
- Color/Finish: Manufacturing-related problems with the watch's color or finish.
- Functional/Manufacturing Defects: Eligible defects affecting the normal functioning of the watch.
Repair or Replacement
If you experience a covered warranty issue:
1. Contact Y Crown Times with your order information and details of the problem.
2. Our team may request photos, videos, or other information to assess the issue.
3. If the product can be repaired, Y Crown Times will arrange repair according to the applicable warranty terms.
4. If the product cannot reasonably be repaired, Y Crown Times may replace it with the same or an equivalent product, subject to availability.
Warranty Information by Email
After your product/order information is received and verified, Y Crown Times will send the relevant warranty information to your registered email address.
Please keep your order confirmation, invoice, and warranty email for future reference.
What Is Not Normally Covered
The warranty does not normally cover:
- Accidental damage or physical impact
- Broken or cracked glass caused by an accident
- Scratches and normal signs of use
- Damage caused by misuse or improper handling
- Unauthorized opening, repair, or modification
- Damage caused by chemicals or substances
- Normal wear and tear
- Loss or theft of the watch
- Damage caused by using the watch outside its stated water-resistance limitations
Water-related warranty coverage depends on the watch's stated water-resistance rating and proper use. Water resistance can also decrease over time due to normal wear or damage.
How to Make a Warranty Claim
To request warranty service, contact us with:
- Full Name
- Order Number
- Phone Number
- Email Address
- Product/Watch Name
- Date of Purchase
- Description of the problem
- Photos or video of the issue, if requested
Please do not send the product for repair or replacement before receiving instructions from Y Crown Times.
Warranty Assessment
All warranty claims are subject to inspection and verification. Y Crown Times will determine whether the reported issue qualifies under the warranty.
If the issue is covered, we will proceed with repair or replacement, depending on the nature of the problem and whether repair is possible.
Contact Us
For warranty questions, warranty registration, or warranty claims, contact:
Y Crown Times Support
Email: support@YCrownTimes.store
Website:
https://ycrowntimes.store/
Please include your Order Number in your email whenever possible so we can assist you faster.
Important
The 12-month warranty applies only to eligible products and covered issues. Warranty service does not automatically mean a refund. Depending on the situation, the appropriate solution may be repair first, followed by product replacement if repair is not possible.