Shipping & Delivery
Shipping & DeliveryAt Y Crown Times, we carefully process every order to make sure your watch reaches you safely, securely, and on time. Please read the information below before placing your order.
Shipping Areas
We currently deliver across Pakistan.
International shipping is not currently available.
Order Processing
Orders are normally processed within 24 hours after they are placed.
For Cash on Delivery (COD) orders, we may contact you by phone call or WhatsApp to confirm your order before dispatch.
If we are unable to reach you or you do not respond to our confirmation request, your order may be cancelled to prevent unsuccessful deliveries.
Delivery Time
After your order has been confirmed and dispatched, delivery normally takes:
3–7 business days
Delivery times may vary depending on your location, courier service, weather, holidays, or other circumstances beyond our control.
Shipping Charges
Shipping is free across Pakistan.
There is no standard delivery charge added to your order.
Important COD Confirmation Policy
For some Cash on Delivery orders, Y Crown Times may request a small advance payment before dispatch.
This payment is not a shipping or delivery fee. It is an advance amount toward your order and helps us confirm genuine orders and reduce unsuccessful COD deliveries.
The applicable amount, if required, will be communicated to you through our official contact channels before dispatch.
Order Confirmation
After receiving your order, our team may contact you by:
- Phone call
We use this confirmation step to verify your order, delivery address, and availability.
Once you confirm your order, it will be prepared for dispatch.
If you do not respond to our confirmation attempts, the order may be cancelled.
Order Tracking
You can track your order through our dedicated tracking page:
Track Your Order: "https://ycrowntimes.store/track-order.php"
You can search using:
- Order Number
- Phone Number or Email Address
If you are signed in to your Y Crown Times account, you can also view your order information from your Profile page.
Delivery Attempts
Our delivery/courier team may contact you when attempting to deliver your order.
Please make sure your phone number is active and that someone is available to receive the parcel.
If the delivery cannot be completed after the courier's attempts or you are unavailable/unreachable, the parcel may be returned to Y Crown Times.
A returned order may require reconfirmation before another delivery attempt.
Address Changes
If you need to change your delivery address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
For assistance, visit our:
Contact / Help: "https://ycrowntimes.store/contact.php"
Delayed, Lost, or Damaged Packages
Although we work with delivery partners to ensure safe and timely delivery, unexpected delays can sometimes occur.
If your parcel is significantly delayed, lost, or arrives damaged, please contact us with your:
- Order number
- Name
- Phone number or email
- Relevant delivery information
- Photos or other proof, where applicable
For damaged, lost, or eligible delivery issues, Y Crown Times will review the case and provide an appropriate resolution or refund where applicable.
For damage claims, please provide clear photographic or video evidence of the package and product as soon as possible after receiving the parcel.
Order Updates & Notifications
We may send important order updates through:
- Phone call
You may receive notifications about order confirmation, processing, dispatch, delivery, cancellation, or other important order actions.
Every important order action is also communicated through email where applicable.
Cash on Delivery
Cash on Delivery (COD) is available.
However, COD orders may require confirmation by phone or WhatsApp before dispatch.
In some cases, Y Crown Times may request a small advance payment to confirm the order. This is not a delivery fee; it is an advance payment toward the order.
Delivery Responsibility
Please provide a complete and accurate delivery address and an active phone number.
Y Crown Times is not responsible for delays caused by:
- Incorrect or incomplete addresses
- Incorrect contact information
- Customer unavailability
- Customer refusal to receive the parcel
- Natural disasters or severe weather
- Public holidays
- Courier-related delays beyond our reasonable control
We will always try to assist you in resolving delivery-related issues.
Need Help?
If you have questions about shipping, delivery, tracking, an address change, or a delayed order, please contact our support team.
Contact Support: "https://ycrowntimes.store/contact.php"
We are happy to help you with your Y Crown Times order.